7370 Viewpoint Road
Aptos, California  95003
(650) 924-2536

Recent Publications

Software Industry Globalization and Its Role in Economic Development

National Software Industry Development: Considerations for Government Planners. Examines software as a key element of industrial infrastructure as well as an industry in itself, with Nagy Hanna, World Bank, April 2003. Electronic Journal of Information Systems in Developing Countries (EJISDC), (2003) 13, 10, 1-17. (22p)

Korea and the Global Software Industry. Study funded by the Korean IT Industry Promotion Agency, with William F. Miller, Graduate School of Business, Stanford University, Oct., 2002. (80p)

Developing Sri Lanka’s Software Industry. A Report to the World Bank. July, 2002. (13p)

Towards a Professional Software School. A concept paper that argues that software professionals should be educated like doctors, lawyers, and architects, April, 2002. (3p)

Towards a Knowledge-Level Software Platform. A position paper for the first International Semantic Web Workshop at Stanford Univ., with Buddy Kresge, BenefitsXML, July, 2001. (2p)

Software Entrepreneurism in Korea. Working paper, December 1999.

Software Entrepreneurism and Economic Development. Slides from the talk presented at the US-Japan Technology Research Center, Stanford University, December 2, 1999.

Software Entrepreneurism in Korea. Slides from the talk presented at the Asia-Pacific Research Center, Stanford University, October 19, 1999.

The Software Talent Shortage

The IT Labor Shortage, Which Never Really Existed, Is Finally Over, Right? Notes for a panel at the IT Services Executive Forum, San Francisco, February, 2001.

Will Componentware Save Us from the Software Talent Shortage? Web Builder Conference, San Francisco, April 1998, slide presentation.

Letter to the Editor, San Jose Mercury News, published February 22, 1998.

Strategies for Survival. January 1998. (A version of this paper, entitled Treasuring IT Talent, appeared in Compuware's InTelligence Magazine, Volume 2, No. 1, 1998)

How Will the Software Talent Shortage End? November 1997. (A version of this article appeared in the January 1998 issue of American Programmer.)

Notes on Human Resource Issues in the Software Industry and Their Implications for Business and Government. Talk presented to the NSTC Presidential Advisory Committee on High-Performance Computing and Communications, Information Technology, and the Next Generation Internet, Washington, DC, October 30, 1997.

The Software Talent Shortage, the Impact on the Software Industry. Slides from the talk presented to the Enterprise Software Roundtable, September 4, 1997.

Outline of Arguments About the Software Talent Shortage. Enterprise Software Roundtable, Sept. 1997.

Report on the SCIP Software Labor Roundtable: Discussions regarding the global software labor supply. June 1997.

The Software Shortage, March 1997. (A version appeared in Distributed Object Computing in April 1997.)

Software R&D Strategies of Developing Countries. Report for the Council on Foreign Relations, January 1997.

The Globalization of Software R&D: The Search for Talent. Report for the Council on Foreign Relations, Dec. 1996.

Good Programmers Are Hard To Find: An Alternative Perspective on the Immigration Of Engineers. October 1996.

The Software Industry

Software Sourcing Strategies. Slides from Strategic Uses of IT, Stanford Executive Ed., May, 2000.

Ten Keys to Failure as a Software Entrepreneur. Slides from SoftExpo 2000, Seoul, Dec. 2000.

Silicon Valley: A Special Place for High-Tech Innovation. Slides for Finnish Science & Technology Careers Summer Camp, Stanford, CA, August 1998.

 A Pilot Survey of Software Product Management. In the Proceedings of the Software Engineering Process Group '97 Conference, San Jose CA, March 1997.

Slides from the talk at the Software Engineering Process Group '97 Conference. San Jose CA, March 1997.

The US Domination Of Worldwide Software Products Sales Increased in 1995. October 1996.

Some Thoughts on Regulating the NII. In the Proceedings of Infotech Malaysia '95, Kuala Lumpur, Malaysia, November 1995.

US Initiatives on the National Information Infrastructure. Talk presented at Infotech Malaysia '95, Kuala Lumpur, November 1995.

US Software Products Publishers: Trends and Issues. Presentation, Stanford Computer Industry Forum, Sept. 1995.

An Overview of the Software Industry Study, June 1995.

Revising the Classification of the Software Industry, A Recommendation to the Economic Classification Policy Committee of the US Office of Management and Budget, with Brian Lent, March 1995.

IS 2000: A New Role for Corporate IS Departments and People. An address to Software Development conferences in San Jose, 1993, Washington, 1994, San Francisco, 1995.

AI and Expert Systems

Expert Systems: A Technology Before Its Time, AI Expert Magazine, May 1995.

Qualitative Structural Analysis Using Diagrammatic Reasoning, with Yumi Iwasaki and Kincho Law. In the proceedings of the 1995 International Joint Conference on Artificial Intelligence, Montreal, August 1995.

Active Information Systems: The Evolution of Expert Systems Technology. IEEE Expert, July 1993.

Systems That Know That They Don't Understand. Presented at Cognitiva 85: Artificial Intelligence and Neuroscience, Centre d'Etudes des Systemes et des Technologies Avancees, Paris, June 1985.

Help Desk Automation and Knowledge Management

The Central Role of Knowledge Technology in the Transformation of HR. Working paper, September 1998.

Knowledge Management in the Information Age. Slide presentation for Documation '98 panel, "Whither Knowledge Management Technology," March 1998.

 Six Myths About Knowledge Management. Slide presentation, April 1997.

Software Trends at the Help Desk. Intelligent Software Strategies, September 1992.

Knowledge Distribution at the Help Desk: The Future of Corporate Information Systems. Information Center Magazine, May 1991.